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Shipping & Returns

Return Policy

What is your Return / Exchange Policy?

ASR believes in and stands behind the quality of our products, which is why we offer a 60-day Money Back Guarantee (unless otherwise stated). We genuinely want you to be satisfied with your products and experience. With this goal in mind, we have made it easy to return products for a refund or exchange.

Return Procedure

1. Contact our customer support center 24 hours a day at support@asresearclabs.com, or call us at 1-866-869-5392, Mon–Friday 9am – 5pm ET for the Return Address and RMA.

2. Return the empty and unused portion of your order. When contacting customer service, they will provide you a Return Merchandise Authorization (RMA) number. Please include this number on the outside of the package. Important: Customer service needs the RMA to process your refund.

Mail your package to:
AS Research LLC
Attn: Returns
RMA#
384 Green Leaf Dr
Grovetown, GA 30813

Note: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

3. All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.

4. Returns must be postmarked within 60 days from purchase date.

5. All refunds will be processed to the original form of payment within 7 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund and up to 30 days for delivery of checks.

6. *Note: A $8.95 restocking fee will be charged for all returns.

Exchange Procedure

We offer a 3-month exchange program.

1. Contact our customer support center 24 hours a day at support@asresearclabs.com, or call us at 1-866-869-5392, Mon–Friday 9am – 5pm ET to discuss your exchange options.

2. If you are not completely satisfied with our product(s), you may request that we send another quality product in “exchange” for it with free shipping.

3. All exchanges are final which includes returning the original product for a financial refund and any products sent in “Exchange”.

OUR LIVE SUPPORT HOURS:

Monday - Friday
9am-5pm EST

We strive to answer all support inquiries within 24 hours. If you submit a request outside of the hours above, we will address your inquiry the following business day.


CALL US:

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